Effective Date: June 30, 2026

Thank you for shopping with Shy Living, a premium home décor brand owned and operated by Decor Exports. We are committed to delivering your order safely and efficiently. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, festivals, or peak seasons, processing times may be slightly longer.

2. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier partner.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on selected products, promotional campaigns, or orders above a specified value.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS (where applicable)
  • Your tracking number
  • Courier partner details

You can use the tracking number to monitor your shipment until delivery.

5. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery across India.

The courier partner may vary depending on your delivery location.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Incorrect contact information
  • Refusal to accept delivery

the package may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Please ensure your shipping address, phone number, and email address are accurate when placing your order.

Shy Living is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

8. Damaged Packages

If your package appears damaged upon delivery:

  • Inspect the package before accepting it.
  • Take clear photographs of the package and product.
  • Contact our customer support within 48 hours of delivery.

Claims submitted after this period may not be eligible for replacement or refund.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier operational delays
  • Unexpected logistical issues

We appreciate your patience and will assist you in tracking your shipment whenever possible.

10. International Shipping

At present, Shy Living primarily ships within India.

For international shipping inquiries, please contact our customer support before placing an order.

11. Failed Deliveries & Returned Shipments

If an order is returned to us due to:

  • Incorrect address
  • Multiple failed delivery attempts
  • Customer refusal
  • Unclaimed shipment

we will contact you to arrange re-delivery. Additional shipping charges may apply.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Decor Exports
Brand: Shy Living

Website: https://shyliving.com

Email: info@shyliving.com

Phone: 7983471230

Business Address:

Seedhi Sarai Near Transformer,

Moradabad-244001

By placing an order with Shy Living, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.