Effective Date: June 30, 2026

At Shy Living, a premium home décor brand owned by Decor Exports, customer satisfaction is our priority. We take great care in designing, manufacturing, and packaging every product. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

We accept returns only under the following circumstances:

  • The product received is damaged during transit.
  • The wrong product was delivered.
  • The product has a manufacturing defect.
  • The product is incomplete or missing parts.

To be eligible for a return:

  • The return request must be made within 7 days of receiving your order.
  • The product must be unused, unwashed, and in its original condition.
  • All original packaging, labels, accessories, manuals, and invoices must be included.
  • Proof of purchase is required.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse or improper handling.
  • Items showing signs of use, wear, or alteration.
  • Products returned without original packaging.
  • Customized or personalized products.
  • Clearance, sale, or promotional items (unless damaged or defective).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Contact our customer support within 48 hours of delivery.
  2. Share your order number.
  3. Provide clear photographs of:
    • The product
    • The packaging
    • The shipping label
  4. Our team will review your request and respond within 2–5 business days.

4. Return Approval

Once your return request is approved:

  • Our team will provide return instructions.
  • In eligible cases, we may arrange a return pickup depending on your location.
  • If pickup is unavailable, you may be asked to ship the product to our designated return address.

Products returned without prior approval may not be accepted.

5. Refund Policy

After receiving and inspecting the returned product, we will notify you of the refund status.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges, gift wrapping fees, and other service charges are generally non-refundable unless the return is due to our error.

6. Replacement Policy

Where possible, we may offer a replacement instead of a refund for:

  • Damaged products
  • Manufacturing defects
  • Incorrect items shipped

If the replacement product is unavailable, a full refund will be issued.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return only if it meets the eligibility conditions stated in this policy.

8. Refund Processing Time

After approval:

  • Refund initiation: Within 2–3 business days
  • Credit to original payment method: 5–10 business days (depending on your payment provider)

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Decor Exports
Brand: Shy Living

Website: https://shyliving.com

Email: info@shyliving.com

Phone: 7983471230

Business Address:

Seedhi Sarai Near Transformer,

Moradabad-244001

By placing an order with Shy Living, you acknowledge that you have read and agreed to this Refund & Return Policy.